You can track your order status here after your purchase.
Please note:
1. Any abnormal state for purchase please email us at
topgm@igg.com with the name of the game or via Live support.
(1)You may usually receive the points after you purchase within 12 hours.
(2)You may receive our reply within 48 hours in weekdays when your purchase is in abnoral state. However, the reply will be postponed for 48 hours automatically in holiday or red-letter days.
2. If you are trying to make payment via PayPal, DO NOT use “send money” on PayPal website to transmit money directly, otherwise, the points may not be charged into your account. We strongly suggest making payment via Point Card page on IGG site.
Notice：
1. You must possess an IGG Passport.
2. The level of your character should meet the requirement of Item Mall Point Card purchase.
3. Purchase requirements for different types of cards
| Point Card |
Player Account Requirement |
| 200 points |
Contains at least one level 25 or above character |
| 500 points |
Contains at least one level 35 or above character |
| 1000 points |
Contains at least one level 45 or above character |
| 2000 points |
Contains at least one level 55 or above character |
4. Monthly purchase limitation for players of different levels:
| The level of character |
Monthly Purchase Limitation |
| Level 40 and below |
2000 points |
| lvl 41 - lvl 50 |
5000 points |
| lvl 51 - lvl 60 |
10000 points |
| lvl 61 - 70 |
20000 points |
| level 71 and above |
No limiation |
FAQ
1. Q: What is PayPal?
A: With PayPal, means you have an online account that makes it easy to send money from a variety of sources (like your credit card or bank account) to a variety of recipients (such as an online store, like IGG item mall) – without sharing your financial information. So IGG will never view your credit card number or your banking information. See how PayPal helps you.
2. Q: Does PayPal Support Credit Card and bank account？
A: Yes. Once you sign up for PayPal, you can send money to anyone with an email address using money from your PayPal balance or another funding option, there are several choices, such as a credit card, debit card, or your bank account. Recipients are then notified via email that they have received a payment from you.
3. Q: Is PayPal secure?
A: Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
4. Q:What is echeck?Why don't i get realtime buying capability by echeck?
A: Echeck is a form of paypal payment. It occurs when the paypal owner only links a bank account to the paypal account. When a payment is made, the fund needs to be transferred from the bank account to the paypal account, and the payment is usually not cleared immediately. In order to avoid the delay of getting your points, you can either link a credit card account to the paypal account, or transfer some cash from your bank account into the paypal account, before you make a paypal payment.
If you use echeck in paypal, you will never get real-time buying capability, since your echeck is uncleared and will take a few days to clear. In this case, you will always need to file your purchase at the Paypal/Credit Card Purchase Page.
Other questions
In which countries does PayPal exist?
How do I sign up for PayPal?
More
Reminder:
1. If you are under age 18 and are using your parents’ credit card or PayPal account to purchase TOP point cards, please make sure you get permission from them for every single purchase you make. Failure to do so may result in the freezing of your IGG Passport ID and game account.
2. If you pay by PayPal or credit card, make sure to have it approved by the card owner first. The refundment caused by lacking of approval will result in the freezing of your IGG Passport ID and game account, and you will be responsible for the legal obligation.
If you have confronted with any problem, please use our
to contact with our Online Service!
