You can track your order status here after your purchase.
If you have any problems, please email us at topgm@igg.com

Please note:

1. Any abnormal state for purchase please email us at topgm@igg.com with the name of the game or via Live support
(1)You may usually receive the points after you purchase within 12 hours.
(2)You may receive our reply within 48 hours in weekdays when your purchase is in abnoral state. However, the reply will be postponed for 48 hours automatically in holiday or red-letter days.
Click here to get the Verified by Visa password
Click here to get the MasterCard SecureCode code
This payment uses the technology of 3D-Secure authentication to further secure our players’ transactions.
1、 What is 3D-Secure authentication?
The 3D Secure authentication is a unique service that uses personal passwords or identity information to help protect card numbers against unauthorized use. Once activated your card number cannot be used for online purchases without your personal password. A private code means added protection against unauthorized use of your card when you shop at participating online retailers

2、 Why should I use 3D-Secure authentication?
3D-Secure authentication provides an extra level of protection for online shopping. Card issuer always protects its cardholders against unauthorized use, but 3D-Secure authentication helps to prevent unauthorized use online before it can happen.

3、 Which cards are checked for 3D Secure here?
● Visa
● MasterCard

4、 How can I get a Verified by Visa password or MasterCard SecureCode code?
If you are a Visa cardholder, and you still don’t have a Verified by Visa password, you can click here to get one.
And if you are a MasterCard cardholder, you can click here to get one.

Other questions about Verified by Visa
Other questions about MasterCard SecureCode

Reminder:

1. If you are under age 18 and are using your parents’ credit card ,Verified by Visa account or MasterCard SecureCode account to purchase TOP point cards, please make sure you get permission from them for every single purchase you make. Failure to do so may result in the freezing of your IGG Passport ID and game account.

2. If you pay by Verified by Visa or MasterCard SecureCode card, make sure to have it approved by the card owner first. A stop payment due to a lack of approval will result in the freezing of your IGG Passport ID and game account, and you will be responsible for any legal obligations.

If you have confronted with any problem, please use our Live Supportto contact with our Online Service!